Something I found interesting - Gibb's Comm Climate Comparisons

I really enjoyed the section on Gibb's Communication Climate Comparisons. It is so true that depending on how you word things, people will react and respond differently. This is very clear at my workplace since we have only 4 managers, but they are all very very different. Our GM is demanding and very bold and blunt. The one opposite her (more or less) is a young guy who is also a bartender and therefore has to deal with a lot of the same problems we do. He is like the "friendly" manager. When people have problems, I often try to resolve them with him instead of the GM because I know he will do better at sparking creative solutions to the problems rather than handing down orders. More or less, because of his open mindedness, we are able to be more creative and our workflow is much smoother. It is good to have description of the problems rather than evaluation, have a "we" orientation against a problem, be spontaneous, and empathetic as well. Similarly, the sense of equality is the biggest factor in why we try to go him instead of the GM.